Department of Social Services

Avery County DSS will be closed Thursday November 26 and Friday November 27
for the Thanksgiving Holiday.


The mission of Avery County Department of Social Services is to be an advocate for and protector of the young, disabled, and aged citizens of Avery County.  To be an agency that works as a team to administer services and public assistance programs in an efficient, timely, consistent, and professional manner.

Avery County DSS Board Meetings are held the second Monday of each Month at 4:00 PM in the Commissioner's Board Room in the Avery County Administrative Building at 175 Linville Street, Newland NC. 

Barbara Jones, Director

Mailing Address:

Avery County Department of Social Services
175 Linville Street
Newland, NC 28657

Phone (828) 733-8230
Fax     (828) 733-8245

Hours of Operation
Monday-Friday
8:00am - 4:30pm


Avery County DSS COVID 19 Response:

EFFCTIVE IMMEDIATELY Avery County DSS will be closed to the public, however, applications are available in the Main Hallway for programs; a DROP BOX will be available to return applications/verifications to the agency; Interviews will be conducted by telephone with a signed application. You may also apply online for Medicaid and Food & Nutrition benefits at

https://epass.nc.gov/CitizenPortal/application.do

Our main # is 733-8230. If you would like an application mailed to you, we will be happy to do so. Thank you for your understanding during this time while we try to protect our staff and our citizens of Avery County.

SEE BELOW HOW TO APPLY FOR SERVICES


FOOD AND NUTRITION SERVICES

You can apply for Food and Nutrition Benefits via:

 Online @ https://epass.nc.gov/CitizenPortal/application.do

 By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)

 By mail to 175 Linville St. Newland, NC 28657

 By fax @ 828-733-8245

 By email @ alesia.calloway@averycountync.gov

 *Clients can request an application be sent to them by calling  828-733-8230 or emailing alesia.calloway@averycountync.gov.  Clients may also print a paper application at: https://files.nc.gov/ncdhhs/dss-8207-ia.pdf.


MEDICAID

You can apply for Medicaid benefits via:

Online @ https://epass.nc.gov/CitizenPortal/application.do

By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)

By mail to 175 Linville St. Newland, NC 28657

By fax @ 828-733-8245

By email @ andrea.young@averycountync.gov

*Clients can request an application be sent to them by calling 828-733-8251 or emailing andrea.young@averycountync.gov


Child Support:

For ALL child support questions you may contact Nicole Witz at 828-733-8281 or Customer Service at 1-800-992-9457.

Child Support Applications may be obtained by any of the following options:

• By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)

• www.ncchildsupport.com

• Call 828-733-8281 for an application to be mailed to you

 • Request an application by emailing nicole.witz@averycountync.gov 


DAYCARE:

YOU CAN APPLY FOR BENEFITS VIA:

By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)

By mail to 175 Linville St. Newland, NC 28657

By fax @ 828-733-8245