Serving the Community Since 1981


Monday – Friday

8:00am – 4:30pm

Phone: (828)733-0005

(TDD/TTY) 1-800-735-2962

(VOICE) 1-800-735-8200

The Avery County Transportation Department helps to provide safe, quality and low-cost transportation to the citizens of Avery County. The Transportation Authority provides transportation, not only within the County, but also to the surrounding areas. ACT operates a demand response general public transportation service.

The Avery County Transportation Advisory and Safety Board (TAB) will meet at 2:00 PM at the Avery County Transportation Facility, 34 Pershing Street, Newland, NC on the following dates:

Thursday, March 15, 2018
Thursday, June 21, 2018
Thursday, September 20, 2018
Thursday, December 13, 2018

(Meetings are open to the public. Contact Debbie Smith, ACT Director to be placed on the agenda)

Transportation Building 


Debbie Smith, Director

Tammy Simmons, Assistant Director

Jeremiah Carver, Office Manager / Dispatcher


1.) Who can ride the vans?
Avery County Residents. Seats are available to our residents for a 
small fee.

2.) How can I ride?
All routes are open to the residents of Avery County.
Call ACT at (828)733-0005 24 hours in advance for Local trips and at least 7 days in advance to schedule out of county trips. Remember all trips are first come first served and book up so schedule early if possible.
(If you have special needs, you need to let ACT know when you call.)

3.) May I smoke, eat or drink on the van?
Sorry. For the safety and comfort or everyone riding on ACT vans, eating, drinking, smoking or any type of tobacco are not permitted.

4.) How much does it cost to ride the ACT van?

ACT regular routes
(There are eight regular routes within Avery County.)
Other trips in Avery County $2.00
Medical Trips  
Boone, Spruce Pine, Roan Mtn, Elizabethton $5.00
Johnson City, Marion, Valdese, Asheville, Morganton $7.00
Bristol, Hickory, Lenoir, West Jefferson $10.00
Charlotte, Winston-Salem $15.00
Chapel Hill, Raleigh, Durham $20.00






You may call to see if trips not listed above can be arranged.
Thank you for riding ACT.

Avery County Transportation Authority 
hereby gives notice of Public Meetings to discuss a Proposal for Fare Increases and Schedule Changes. 

Proposed Date of Change 10/1/2018. 

September 13th 10am - 11am at Avery County Senior Center 165 Schultz St Newland, North Carolina 28657.

September 14th 2pm to 3pm at Crossnore Meeting House 1 Fountain Cir, Crossnore, NC 28616

Contact Debbie Smith at Avery County Transportation with questions or concerns.
Telephone: 828-733-0005 Address: 34 Pershing Street Newland, NC 28657.

A Public Hearing will be held at the Avery County Commissioners meeting on October 1, 2018 at 4pm at the Avery County Administrative Complex Board Room 175 Linville Street, Newland, NC 28657.

You Can Review the Proposed Fare Schedule by clicking here.

Links To Other Transportation Related Sites




North Carolina Public Transportation Strategic Plan


The N.C. Department of Transportation is developing the Public Transportation Statewide Strategic Plan to improve bus, rail, and paratransit services across the state by better matching transit services to the needs of North Carolinians. Stakeholders and the public are invited to provide input at community workshops across the state as part of the North Carolina Public Transportation Statewide Strategic Plan. The workshops are free and open to the public. No registration is necessary to attend. Community workshop dates, times, and locations are available on the project website -  https://www.ncdot.gov/nctransit/strategicplan/